Tue 24 Mar 2020
Coronavirus & Repairs
I write with advice for you while the virus rages. Our offices are closed but key members of our staff are working remotely. If something is in need of the landlord’s attention to repair, please continue to e-mail firstname.lastname@example.org, or get a friend to do it for you. Please do not telephone, as your message may not get though a soon as you would like. We may not be able to organize repairs as contractors may be unwilling or unable to visit or obtain materials.
We regard our tenants as responsible people able to take appropriate action in an emergency at times when we cannot arrange any work. What is considered to be an emergency?
A serious threat to health and safety, such as a gas leak or dangerous electrical fault, a serious security problem, such as an entrance door that cannot be locked. Total loss of essential services, such as water or electricity, but only if you cannot rely on a neighbour. Major structural damage requiring temporary boarding up or sheeting over.
Loss of heating or hot water is not an emergency. A prudent householder will keep a supplementary heater for such occasions, and everyone has a kettle. If you have a gas leak, ring 0800 111 999.
If a problem requires immediate attention and you are able to find someone competent to attend to it, you may do so. Please e-mail us to say what you have done. If the work was necessary, and not caused by some fault of your own, the landlord will reimburse the cost to you under the principle of agency of necessity. But he will not do so if immediate attention was not necessary, or the extent or the cost of the work was excessive.
Please stay safe, try not to worry, and take each day as it comes. Yours sincerely
Payment of Rents
If you normally Phone to pay rent by debit card, or come into the office to pay, you can pay by card telephoning 01664 502951 between the hours of 9am and 12 noon Monday, Wednesday and Friday (excluding bank holidays)
"Thanks for your update and for arranging return of our deposit, it is much appreciated. We’d like to thank Shoulers for all of your support and assistance during our rental. You were by far the easiest agent we had ever dealt with, and any issues we had were always swiftly dealt with by Carol and the maintenance team. Mr B – departing residential tenant, December 2019 "